Money Back Guarantee Policy

Welcome to QUALTHORINEX, where customer satisfaction is our top priority. We stand by the quality of our products and services, offering a comprehensive Money Back Guarantee to ensure complete satisfaction for all our customers. Below is an outline of our policy:

1. Eligibility for Refund

• Refund requests must be made within 30 days of purchase.
• To qualify for a refund, products must be unused and in their original packaging.
• Proof of purchase is required for all refund requests.

2. Non-Refundable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Sale items, unless they are defective or damaged

3. Initiating a Refund

To initiate a refund, please follow these steps:

1. Contact our Customer Service team via email at [email protected].
2. Provide your order number, details of the item(s) to be returned, and reason for the return.
3. Our team will guide you through the return process and provide you with a return shipping label if applicable.

4. Processing Refunds

• Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs

• Customer is responsible for return shipping costs, unless the product is defective or an incorrect item was sent.
• Shipping costs are non-refundable.

6. Exceptions

QUALTHORINEX reserves the right to deny a refund request if it does not meet the criteria outlined in this policy. Each case is handled on an individual basis by our customer service team.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please do not hesitate to contact us at [email protected].

Thank you for choosing QUALTHORINEX. We appreciate your business and are dedicated to providing you with the highest quality of customer service.